01. How do I get setup with your AMC?
Step1: Click on New Appraiser Registration.
Step2: Fill out all the required information, upload your documents and click on Register Now.
Note: We will need to have individual profiles setup for each appraiser if you have more than one appraiser in your company.
Step3: Once you have completed and uploaded all of the required information to our appraisal management company website, the Collateral Management quality control department will review all of your documentation before orders are assigned. Collateral Management prides itself on the speed and quality of our services, and we are prepared to compensate for our panel member’s commitment to this high standard of work. We look forward to establishing a valuable partnership with you in the near future.
02. What does Independent Fee Appraiser mean?
An Independent Fee Appraiser is someone who wishes to individually select and quote orders.
03. What is the difference between Independent Fee Appraiser and Preferred Appraiser?
By becoming a member of our Preferred Appraiser program you will be eligible to automatically receive assignments via email from our order management. Collateral Management has spent considerable time analyzing fees in each geographic area. This initiative is designed to give TAF an opportunity to gain market share, which will result in increased volume to you. Collateral Management’s assigning logic delivers orders first to our Preferred Appraiser panel who agree to our expectations and secondly to our Independent Fee Appraisers who wish to individually select and quote orders.
04. How do I become a Preferred Appraiser?
Appraisers wishing to join our Preferred Appraiser Program must FIRST have these 5 Required Documents uploaded in their profile:
W9, License, E&O, Resume, and the Appraiser Agreement which requires your Independent Fees to be filled out FIRST.
Once all required documents are uploaded into your profile, you can then E-Mail us at profile@collateralmanagement.org to request the Preferred Appraiser Program info.
05. Do you do business in my State?
Yes! We do business in all 50 states.
06. What are your fees and turn time for payment?
Our fees vary based on your specific territory so go ahead and fill out the Appraiser Agreement which requires your Independent Fees to be filled out FIRST so we can start sending you orders today!
Payments: All payments are made every Friday within 3 weeks of the completion date.
07. Where can I find the Appraiser Agreement?
The Appraiser Agreement which requires your Independent Fees to be filled out can be found by clicking on the Appraiser Agreement button or you can download it by right-mouse clicking on it and saving it to your computer.
Make sure to Upload page 9 thru 12 of the Appraiser Agreement into your profile.
08. How do I add my Coverage Areas in my profile so you can send me orders?
You will need to login to your profile and add your Enhanced Coverage Areas by clicking on Setup, My Profile, and then “Click here for Enhanced Coverage Area” so we can match you with orders. Orders cannot be sent consistently without the counties or zip codes in your coverage area being added.
09. What are the required documents I need to become an approved appraiser with your AMC?
You must upload in separate attachments these 5 REQUIRED DOCUMENTS into your profile: W9, License, Resume, E&O and Appraiser Agreement.
10. How do I upload the required documents into my profile?
You must upload in separate attachments these 5 REQUIRED DOCUMENTS: W9, License, Resume, E&O and Appraiser Agreement Package.
Once you log into your profile click on Setup, My Profile, and then Attach and View Documents. You will then have to Browse and locate the document you need uploaded, select a description and then click on Upload.
11. I have more than one appraiser in the company. Can I add them all into my profile?
We will need to have individual profiles setup for each appraiser if you have more than one appraiser in your company. Each profile will need to have the 5 required documents uploaded and their Coverage Areas added so we can start sending orders. All profiles may use the same E-Mail address in order to receive all appraisal assignments.
12. Your turn time is unreasonable!
The Agreement states, UNLESS a SPECIFIC DATE has been MUTUALLY agreed upon prior to assignment. The turn time is based on the scheduled appointment. We understand all appraisers have various schedules and do what they can to accommodate the client. We do expect the client to be contacted within 24 hours. Once your appointment is set based on what is convenient for both parties, the report is expected back after 48 hours on standard reports.
13. Does your appraisal management company offer Commercial Appraisals?
Yes! We offer nationwide commercial appraisal management services. Our commercial division is not resricted to specific facility types. We have a diverse client base who orders and loans on all incoming producing commercial properties.
14. How can I change my password?
Once you login, click on Tools on the top menu tab and then select Change Password on the left.
15. Why am getting an error message when I try to login with my Username and Password?
The reason you are geting an error message is because you must be using the same appraisal software we are using “Etrac” with another AMC and must have saved their password on your computer which is creating a conflicting error. There are 3 different ways to fix this issue:
•The first option would be the easiest. If you have a DIFFERENT browser other than the one you are currently using “Chrome, Interent Explorer, Firefox, Safari” try login in through there and that should get you logged in without the error message.
•The second option is; if you do not have a different browser I suggest you downloading Google Chrome or another one and loging in throught there.
•The third option is; if you do not have a different browser and choose not to download another one, then your last option would be to clear your temporary saved passwords on your computer. Deleting your temporary passwords will fix this issue and here are the steps to do that. Select your browser:
To delete all saved passwords:
- Open the Tools menu.
- Select Internet Options.
- Click Content.
- Under AutoComplete, click Settings.
- Click Delete AutoComplete history…
To prevent AutoComplete in the future, make sure AutoComplete is deselected for User names and passwords on forms, and then click on OK.
Open the Chrome menu using the button on the far right of the browser toolbar.
Choose the Settings menu option (highlighted in blue).
Click the Show advanced settings… link located at the bottom of the page.
In the “Passwords and forms” section, click the Manage passwords link.
Windows, Linux, and Chrome devices: In the Passwords dialog that appears, hover over the site whose password you’d like to remove and click the X that appears.
Mac OS X: Remove the site passwords in the Keychain Access dialog that appears.
More information on managing website passwords in Chrome can be found in the Google Help pages.
Windows
- In the menu bar, open the Tools menu.
- Select Options.
- Switch to the Security tab.
- Click on Saved Logins….
To eliminate all existing saved passwords, click Remove all. To eliminate specific saved passwords, locate the site within the Site column and click on it once to highlight it in blue. Then click the Remove button below. You can also remove all saved passwords by clicking the Remove All button. If you wish, deselect the option to Remember logins for sites. This will prevent passwords from being saved in the future. In older versions of Firefox, this option is in the Privacy tab instead of Security.
Mac OS X
- In the menu bar, open the Firefox menu.
- Select Preferences.
- Switch to the Security tab.
- Click on Saved Passwords.
To eliminate all existing saved passwords, click Remove all. To eliminate specific saved passwords, click View Saved Passwords and delete just those associated with vmscloud.co. If you wish, deselect the option to Remember passwords. This will prevent passwords from being saved in the future. In older versions of Firefox, this option is in the Privacy tab instead of Security.
- Open the Safari menu.
- Select Preferences.
- Switch to the Autofill tab.
- Click the Edit button for Usernames and Passwords
- Delete the entry that corresponds with vmscloud.co.
- Open the Tools menu.
- Select Advanced.
- Click on Password Manager.
- Delete the entry that corresponds with vmscloud.co.
16. How do I view my Payment schedule?
Once you login, click on Reports on the menu tab and then select Receivables PAID to see all paid invoices. You can view all open and paid invoices. All payments are made every Friday within 3 weeks of the completion date.
17. Do you still have a question?
If you have any other questions, feel free to contact us at profile@collateralmanagement.org
or call us at 1-954-491-9800.